Overland Customer Service

Shipping Rates

Overland ships all orders free via Standard Ground shipping to street addresses within the 48 contiguous states (sorry, no PO Boxes).

For expedited shipping or deliveries to Alaska, Hawaii, or US Protectorates, please refer to the shipping rate chart below.

Orders of in-stock items received before 2:00 p.m. Central Time will ship out the same day. Please allow 3 – 6 business days for delivery on U.S. Standard Ground orders.

Please note that 3-Day, 2^nd Day and Next Day Air refer to the shipper’s service level from the time the order is shipped, and refers to business days only (no Saturday or Sunday delivery on express shipping). For example:

• An order of in-stock product placed prior to 2:00 p.m. with 3-Day Air service will ship that same day and arrive 3 business days later.
• An order of in-stock product placed after 2:00 p.m. with 3-Day Air service will ship the following business day and arrive 3 business days after that (i.e. 4 business days after placing the order).

Shipping times are subject to weather delays; Overland is not responsible for delayed deliveries due to weather.

**Certain heavier products such as larger rugs will incur a shipping surcharge for express delivery:

• $50 additional shipping charge per large rug for expedited shipping to the 48 contiguous states (no surcharge on Standard Ground shipping).
• $100 additional shipping charge per large rug for expedited shipping to Alaska, Hawaii, or US Protectorates (no surcharge on Standard Ground shipping).

For any questions on shipping, please contact Customer Service 7 days a week at 1-800-OVERLAND (1-800-683-7526) or at +1-641-472-8434 for international customers.

U.S. Sales Tax

Overland collects sales tax on all orders shipped to states with an Overland store location: California, Colorado, Iowa, Nebraska, New Mexico, Utah, Vermont, Wisconsin and Wyoming. Shipments to any other U.S. state will not be taxed.

International Orders

Overland welcomes international customers. Depending on the order and destination, various additional payment requirements apply.

For ALL international orders:

• Credit card orders can only be shipped to the credit card billing address.
• Recipient is responsible for any customs, duties, taxes or brokerage fees (not included in our shipping charges)—please consult your local customs office for more details. Overland is not responsible for any of these charges.
• If an international package is refused / abandoned for any reason, Overland does not refund the merchandise or shipping charges.
• Overland does not pay return shipping on refunds or exchanges (and the latter will incur another set of outbound shipping charges).

For orders to Canada, the above are the only additional requirements.

For most countries in the European Union as well as Australia, New Zealand and Japan, the following additional payment requirements and options apply:

Payment Type

Requirements

Requires a copy of your current credit card statement along with a current utility bill showing your name and address. This information must be faxed to 1-641-472-4795 or emailed to service@overland.com

International Money Order

Mail money order in U.S. currency to: Overland Customer Service, 2096 Nutmeg Ave, Fairfield, IA 52556, USA

Paypal

Payment including international shipping charges sent to paypal@overland.com with the Overland order number referenced in the payment

For all other countries, or should you have any additional questions, please contact Customer Service at +1-641-472-8434 or via email at service@overland.com.