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Overland Customer Service

100% Satisfaction Guarantee

We want you to be happy with your purchase from Overland. If you're not completely satisfied, simply return your merchandise to us promptly for a full refund or exchange.

Returns & Exchanges

For your convenience, we include a Package Return Program (PRP) label with every domestic order. Please use this form to receive free return or exchange shipping through FedEx.

Please box and ship your purchase back to the Overland location you purchased it from.

For Web or Catalog purchases, return to: Returns
2096 Nutmeg Avenue
Fairfield, Iowa 52556

Include your Name, Address, Phone or Email, and Order or Invoice number. For quality control purposes, we'd appreciate knowing the reason for your return. For exchanges, please indicate the replacement size and color you'd like us to ship you.

For purchases from an Overland Store, please box and ship your purchase to that store. If you need to lookup the store's address or phone number, please use our Store Locator or call Customer Service at 1-800-OVERLAND

Overland Speedy Exchange

For the fastest service, call Customer Service at to request a Speedy Exchange. We'll place an order for your new item(s) right away. We'll need to charge you the purchase price, but we'll waive the shipping and handling charge for the new item(s). Once we receive your return, we'll credit you for the cost of the original item(s).


Credit card purchases will be refunded to your card on which they were originally charged. (Please include the last 4 digits of that credit card number for our reference.) Cash or Check purchases will be refunded by our check mailed promptly to your address.

Monday to Thursday: 9AM-8PM
Friday to Sunday: 9AM-6PM
(Central Time)
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